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Shoebacca is an online store that sells shoes, clothes, and accessories from many different brands.
It looks like a real business because its website has a physical address and contact information.
But before buying from any online store, it’s always a good idea to do some research and read reviews.
This can help you learn more about the company’s reputation and customer service, as well as make sure you’re dealing with a real and reliable business.
If you’re thinking about buying from Shoebacca, you might want to read what other customers have said about the company and its products to get a better idea of the quality and service you can expect overall.
You might also want to learn about the company’s return and exchange policies, as well as any guarantees or warranties they may offer.
Let’s Kick It!!!
Is Shoebacca a US Company?
The company is based in the United States, according to the information on the Shoebacca website. The address of the company is 3100 Independence Parkway, Suite 310, Plano, TX 75075.
Shoebacca is an online store that sells shoes, clothes, and accessories from many different brands. The company’s website says that it has a “massive selection of shoes, clothing, and accessories for men, women, and kids” and that it offers free standard shipping on all orders within the contiguous United States.
Shoebacca has a toll-free phone number and an email form on its website so you can get in touch with customer service if you have any questions or concerns about the company or your order.
Does Shoebacca Sell Real Shoes?
Because their prices are so low, it’s natural (and smart) to wonder if Shoebacca is a real company. If you look at their customer reviews, you’ll see that most of them are from happy customers who bought discount sneakers from Shoebacca.
Overall, they have 4.8 stars out of 5 on Sitejabber and 4.7 stars out of 5 on TrustPilot. Most of the one-star reviews say that the shoes came in the wrong size or in women’s or men’s sizes when they ordered the opposite.
Customers who got damaged or broken pairs were the ones who came closest to making false claims.
It’s pretty likely that some products will be broken, but the vast majority of reviews for Shoebacca athletic shoes are positive, so we’d say they’re very real.
How Long Does Shoebacca Take to Ship?
The shipping time for orders from Shoebacca depends on a number of things, such as where the order is going, which shipping method is chosen, and whether or not the items being ordered are in stock.
The Shoebacca website says that the company offers standard shipping, expedited shipping, and next-day delivery, among other shipping options.
Standard shipping is free for all orders within the contiguous United States, and the company estimates that orders will be delivered in 3–7 business days.
There are options for faster shipping that cost extra, and the estimated delivery time will depend on which shipping method is chosen.
It’s important to remember that these are just estimates. The actual delivery time may be longer or shorter depending on where the package is going and if there are any delays along the way.
If you have specific questions about how long it will take for Shoebacca to ship your order, you might want to call the company’s customer service department.
Who Does Shoebacca Ship With?
Shoebacca is an online store that ships items to customers using a number of different carriers, including big ones like USPS, UPS, and FedEx.
The carrier used for a specific order will depend on a number of things, such as the shipping destination, the shipping method chosen, and whether or not the products being ordered are in stock.
What are Customers Saying about Shoebacca?
After going through an in-depth search of the internet for customer reviews that can be trusted. Most of the comments on and off the brand’s website show that customers love Shoebacca.
On shoebacca.com, 56 people have given the Puma CELL Alien OG Lace Up Sneakers 4.4/5 stars. People who buy the shoes are quick to say how well they fit, look, and feel.
One Puma expert says it all: “This shoe is another winner from Puma in every way. It’s soft, light, and strong. My favorite shoe brand is Puma. Colors, comfort, and how well it works.”
On the website for the brand, there are also positive reviews of other shoes:
- 4.5 out of 5 stars from 65 reviews for the ASICS Gel-Kayano 25 running shoes.
- 4.4 out of 5 stars were given to the Puma California Casual Lace Up Sneakers by 56 people.
- 147 out of 152 people gave the ASICS Gel-Contend 5 running shoes 4.7 out of 5 stars.
- 4.8 out of 5 stars for Fenty by Rihanna Suede Cleated Creeper Platform Sneakers from 57 reviews.
Overall, the reviews on other sites show the same thing. Users of TrustPilot give the company 4.8 out of 5 stars, which puts Shoebacca third in their list of shoe sites.
Many reviews of Shoebacca on TrustPilot go something like this: “I would definitely order from Shoebacca again!
Not only do I like the Chewbacca reference, but it came very quickly, was a good price, and was in great shape. Thank you!!”
The comments that were the most negative talked about long shipping times, shoes that were broken, and, most of all, bad customer service.
One of the biggest red flags in these reviews is that multiple buyers said customer service agents were rude, not helpful, or didn’t answer emails.
One customer said that the agent was “rude from the start” of the phone call.
Most of the complaints on BBB are also about bad customer service. The company responded to most of these complaints by giving the people who made them money back.
Could this mean that the company is trying to improve how they treat their customers? Just wait and see.
We come to the conclusion that most customers have good things to say about the site, and this is more important than all the bad comments in the end.
Still, bad customer service is the most common problem you might run into when shopping online.
Aside from that, we think you should give Shoebacca a chance because their shoes are worth buying.
How to Reach Shoebacca Customer Service
If you need to get in touch with Shoebacca’s customer service, you can do so in a few different ways. The Shoebacca website says that you can get in touch with the company’s customer service team by phone or email.
You can call Shoebacca’s toll-free customer service line at 1-888-200-8414 to talk to someone. Monday through Friday, from 8:00 a.m. to 5:00 p.m. Central Standard Time, the customer service department is open to help you (CST).
Fill out the contact form on Shoebacca’s website to get in touch with the company by email. You will need to give your name, email address, and a short message about your question or problem. The customer service team at Shoebacca will usually answer emails within one business day.
You can contact the customer service department of Shoebacca if you have any questions or concerns about your order or if you need help with a return or exchange.
Shoebacca handle return and exchange
How to Return a Shoe from Bacca
When you shop at SHOEBACCA.com, we want you to feel happy and safe. If you don’t like what you bought, you can send it back.
Note: All returns should come with a note explaining why they are being sent back, and each item should be sent back in its original box and packed in a separate box.
Please read the rules below for more information.
365-day return policy (except for orders from the “Outlet”)
Shoebacca purchases can be returned for a full refund up to 365 days after the date of the original purchase. This is free of charge. All Outlet and some promotions have rules about returns. If you used a promotion or coupon on your order, please check out our Promotions page before submitting your return online.
How to send it back
If you bought something from the Shoebacca website, you should log into your account, go to My Account, and look for the order and item you want to return. Then just follow the instructions on our website to send it back.
Returns of Special Deals
Promotions for multiple items (like 3 items for $99) and special offers for single item purchases (like the $24.99 bucket promotion) are not eligible for free returns. Outlet returns policy applies.
Standard Refunds
Refunds can only be given back in the same way they were paid for.
No money will be given back for shipping costs.
Most refunds will show up in your account within 2–5 business days, but some banks can take up to 4 weeks to post the refund.
If you get a PayPal refund more than 60 days after you bought something, you will get a check. Please give your check 3–4 weeks to arrive in the mail.
Standard Exchanges
If you need a different item, color, or size, please place a new order so that the item you want doesn’t sell out before your refund is given.
* “Unworn Condition” means that the item is in its original condition, with its original tags and packaging. Any item that looks like it has been used will not be accepted. Manufacturer flaws don’t count as worn.
30 Day Return Policy at the Store
So that we can keep having great deals in our Outlet section, we ask that you pay for the cost of shipping the item back to us. You have 30 days from the day your order came to send back “unworn items.” The $5.00 shipping fee for OUTLET is not refundable.
Write the number of your order on the outside of the box and send it to:
Attn: RETURNS DEPARTMENT SHOEBACCA.com 2205 East Pioneer Drive Irving, TX 75061 Return Instructions Outlet
If you bought something from the Shoebacca website, you should log into your account, go to My Account, and look for the order and item you want to return. Then just follow the instructions on our website to send it back.
Outlet Refunds
Refunds can only be given back in the same way they were paid for.
No money will be given back for shipping costs.
Most refunds will show up in your account within 2–5 business days, but some banks can take up to 4 weeks to post the refund.
Outlet Exchanges
If you need a different item, color, or size, please place a new order so that the item you want doesn’t sell out before your refund is given.
* “Unworn Condition” means that the item is in its original condition, with its original tags and packaging. Any item that looks like it has been used will not be accepted. Manufacturer flaws don’t count as worn.
